FAQ
Internet Service Providers (ISPs) are companies that supply internet access to customers. They act as intermediaries between users and the broader internet, managing data traffic and ensuring connectivity through different technologies, such as fiber optics, DSL, or wireless connections.
To improve internet speed, consider upgrading to a faster plan, ensuring your router is placed centrally, reducing interference from other devices, and limiting the number of connected devices. Regularly updating router firmware and using a wired connection can also help maximize speed and performance.
CCTV (Closed-Circuit Television) is a video surveillance system used to monitor areas for security. A remote NVR (Network Video Recorder) solution allows footage from CCTV cameras to be recorded and stored offsite, accessible from any internet-connected device for real-time monitoring and playback.
IPTV (Internet Protocol Television) is a service that delivers television programming through the internet, rather than traditional cable or satellite. It allows users to stream TV shows, movies, and live broadcasts over a high-speed internet connection, offering more flexibility and interactivity.
Internet speed refers to how fast data is transferred between the internet and your device, while bandwidth is the maximum amount of data that can be transferred at once. Higher bandwidth allows more data to flow, leading to faster speeds, especially for multiple users or devices on the same connection.
Dedicated Internet Access (DIA) provides a private, direct connection between a business and the internet, ensuring consistent speeds and bandwidth. Unlike shared connections, DIA offers businesses guaranteed performance, ideal for handling large volumes of data, video conferencing, and cloud services.
Dark fiber refers to unused or “unlit” fiber-optic cables that can be leased to businesses or service providers. Companies rent dark fiber for their private use to create dedicated, high-speed communication networks without relying on shared infrastructure, offering greater security and flexibility.
Fiber optic internet is a type of broadband connection that uses fiber-optic cables to transmit data as light pulses. It provides much faster speeds and greater reliability compared to traditional copper-based connections, making it ideal for high-bandwidth activities like streaming, gaming, and large data transfers.
Internet speeds are typically measured in kilobits per second (kbps) or megabits per second (Mbps) because it’s a way to represent data transfer rates across a network. Internet service providers (ISPs) use this standard as it’s a globally recognized unit for network speeds.
However, when you download files, your computer displays the transfer rate in kilobytes per second (kBps), because computers store and handle data in terms of bytes, not bits. Since 1 byte = 8 bits, the rate shown on your computer will appear lower than the advertised internet speed. For example, a 1 Mbps connection theoretically downloads at 125 kBps (1,000 kbps ÷ 8).
Kilobits per second (kbps) is a unit of measurement used to describe internet speed or data transfer rates. It refers to how many kilobits of data are transmitted per second. 1 kilobit equals 1,000 bits.
Kilobytes per second (kBps), on the other hand, measures the amount of data being transferred or downloaded by a computer. 1 kilobyte equals 8 kilobits, and 1 kilobyte equals 1,024 bytes (binary-based system).
The red LOS light on your router stands for Loss of Signal, which indicates that your router is not receiving the necessary signal from your Internet Service Provider (ISP). This means the fiber optic connection is disrupted, which is why your internet is not working.
What causes the LOS light to blink?
There are several possible reasons for the LOS light to blink:
- Fiber Cable Disconnection: The fiber optic cable may be physically damaged, disconnected, or improperly connected to your router or the network.
- Signal Loss from ISP: There could be an issue with your ISP’s service, such as maintenance or a technical fault at their end, causing signal loss.
- Faulty Router or ONT (Optical Network Terminal): If your router or ONT is malfunctioning, it might fail to receive the signal.
- Loose or Faulty Connections: Check for any loose or damaged cables, connectors, or ports on your router.
HOW CAN WE
HELP YOU?
Contact us at the BE Broadband office nearest to you or submit a business inquiry online.
